Shipping policy

SHIPMENT PROCESSING TIME
All orders ship within 10 business days. Please note that orders are not shipped on weekends or holidays. Phantom DLC finishes include 15 extra business days of lead time.

SHIPPING RATES & DELIVERY ESTIMATES
Consumer (B2C) orders ship from our factory via DHL or UPS duties-paid (DDP) service. Shipping is charged at checkout by product type:

• Frameset (with included accessories): flat $150 per order. Add-ons that ship in the same box (for example an extra fork) are included when packed with the frameset — no extra shipping charge for those add-ons when they share the frameset shipment.
• Fork only (larger elongated box): flat $50.
• Small parts (headsets, dropouts, replacement parts, and similar): flat $20.

These rates apply worldwide. Duties and import taxes are prepaid by Airborne and included in the shipping charge. Shipping charges for your order are calculated and displayed at checkout. Dealer (B2B) orders continue to use flat $150 per bike duties-paid shipping.

SHIPPING CONFIRMATION & ORDER TRACKING
You will receive a shipping confirmation email once your order has shipped containing tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES & IMPORT TAXES
Duties and import taxes on consumer orders are prepaid by Airborne via duties-paid (DDP) shipping and are included in the flat shipping rates above.

DAMAGES
Airborne Bicycles is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packing materials and damaged goods before filing a claim.

RETURNS POLICY
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.